Optimize service staff to minimize costs.

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Calculate the number of service staff to minimize service and waiting costs.

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Optimize service staff to minimize costs.
Queuing Model Excel 30 by Bizpep
License: Demo
1.7% popularity: Queuing Model Excel
Queuing Model Excel scanned and found to be virus free

Publisher's description

The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.

Size: 293KB
Cost: $69.00

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Project Management category

What's New in this Release: Evaluation Mode with Excel 2007 and Excel 97-2003 versions.
Platform: Win2000,Win98,WinOther,WinServer,WinVista,WinVista x64,WinXP,Other
License: Demo
Category: Business::Project Management
Date Added: Oct 29, 2006
Last check for an update: Oct 25, 2016
Last version date: Apr 29, 2010
Downloads Total : 3
Downloads last 10 Days: None
Page Visit: 204
Malware Status: Clean
Scan Date: Apr 17, 2008

Link to Queuing Model Excel sample code
Calculate the number of service staff to minimize service and waiting costs.

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