Create a searchable knowledge base to improve customer support

Omni Customer Support

Customer Support Knowledge Base Software

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Create a searchable knowledge base to improve customer support

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Omni Customer Support 1.0 by Omni Customer Support
License: Commercial

Omni Customer Support scanned and found to be virus free

Publisher's description

Omni Customer Support allows you to improve the quality of your customer support The underlying search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution It allows new staff to be immediately productive without a costly investment of learning all the known support issues It enables you to track the problem areas of your product so you can see what areas need improvement in the next release Why Omni Customer Support? Omni Customer Support enables you to create a searchable knowledge base of all your customer support issues. As the number of issues increases, the harder it is to find the right issue from the hundreds or thousands of other issues. A linear search of the issues is not going to work. You want to find the most relevant issues, so the results need to be ranked accordingly. This is what Omni Customer Support does, because it is built around a search engine.

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Size: 2.13MB
Cost: $69.00

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Omni Customer Support allows you to provide better customer support... search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution ...allows new staff to be immediately productive without a costly investment of learning all the known support issues... enables you to track the problem areas of your product so you can see what areas need improvement

Platform: WinXP,Windows2000,Windows2003,Windows Tablet PC Edition 2005,Windows Media Cente
License: Commercial
Category: Business::Other
Date Added: Nov 29, 2007
Date Updated: Sep 29, 2008
Last Release Date: Nov 27, 2007
Page Visit: 1
Malware Status: Clean
Scan Date: Mar 24, 2008

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