Track requests made by customers and create a searchable database of problems.

Request Tracker

Track and manage customer requests

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Track requests made by customers and create a searchable database of problems.

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Request Tracker 3.1 by CyberNiche Software - Member of ASP
License: Free To Try

Request Tracker scanned and found to be virus free

Publisher's description

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.

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Size: 4.69MB
Cost: $149.00

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Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vist
License: Free To Try
Category: Business::Helpdesk & Remote PC
Date Added: Oct 29, 2006
Date Updated: Aug 22, 2008
Last Release Date: Feb 17, 2005
Downloads Total : 2
Downloads last 10 Days: None
Page Visit: 3
Malware Status: Clean
Scan Date: Apr 16, 2008

Link to this page

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Request Tracker listed on DoubleR Software Download

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