Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation is provided.
What's New in this Release: Help file changes for Windows Vista.
Link to Request Tracker sample code
Platform: Win2000,Win7 x32,Win7 x64,Win98,WinOther,WinServer,WinVista,WinVista x64,WinXP
License: Free To Try
Business::Helpdesk & Remote PC
Date Added: Oct 29, 2006
Last check for an update: Mar 27, 2017
Last version date: Feb 05, 2009
Downloads Total : 3
Downloads last 10 Days: None
Page Visit: 185
Malware Status: Clean
Scan Date: Apr 16, 2008