Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.

Public Folder HelpDesk for Outlook

Collaborate on helpdesk tickets in Outlook

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Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.

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Public Folder HelpDesk for Outlook 10.0 by kalmstrom.com Outlook Solutions - Member of ASP
License: Free To Try

Public Folder HelpDesk for Outlook scanned and found to be virus free

Publisher's description

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. E-mail history. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online. Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking. Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users. Extensive documentation: many video demonstrations and downloadable manual and slideshow online. Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.

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Size: 8.57MB
Cost: $990.00

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Public Folder HelpDesk for Outlook?
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Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.

What's New in this Release: FAQ answers, e-mail history in ticket, data from customized fields can be saved to database, more notification possibilities, print multiple tickets or one ticket with all ticket history, closed ticket opens automatically if new e-mail comes in
Platform: Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Win
License: Free To Try
Category: Business::Helpdesk & Remote PC
Date Added: Oct 29, 2006
Date Updated: Dec 01, 2008
Last Release Date: Sep 16, 2008
Page Visit: 8
Malware Status: Clean
Scan Date: Apr 12, 2008

Link to this page

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