High-speed HelpDesk/Service Desk system

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High-speed HelpDesk/Service Desk system

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High-speed HelpDesk/Service Desk system
Jet Service Desk 1.61 by Da COBRA Software LLC
License: Free To Try
Popularity:
0% popularity: Jet Service Desk
This software was not yet scanned for viruses


Publisher's description

Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries.

Additional modules and features:
-Events notifying system
-Reporting system based on Fast Report 4
-Administrator module
-Jet Service Desk Mail Gate
-Events notifying system

Main module includes integrated notifying system which informs the users about the following events:
-new request registration without responsible
-new request registration for current user
-adding comments and files to the request of current user by clients
-approach of start/reaction time of the request
-request due date expiration
Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.

Reporting system
The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.




Size: 3.74MB
Cost: $174.00


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Helpdesk & Remote PC category

What's New in this Release: Request Management Incident Management Problem Management Change Management Service Asset and Configuration Management Service-Level Management Knowledge Management
Platform: WinXP,WinVista,WinVista x64,Win7 x32,Win7 x64,Win2000,Windows2000,Windows2003,Wi
License: Free To Try
Category: Business::Helpdesk & Remote PC
Date Added: Jan 04, 2010
Last check for an update: Sep 24, 2016
Last version date: Nov 22, 2009
Page Visit: 58
Malware Status: Not scanned yet

Link to Jet Service Desk sample code
High-speed HelpDesk/Service Desk system




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