Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. You don't need any additional software for your customers or technicians except web browser. Open support requests via login or send an email to create a support ticket. Help Desk for IIS gives you the ability to improve productivity of your IT service team. It keeps your company organized and efficient. - Web based. Work from anywhere, whether you are at your desk, on the road, or working from home. All features of Help Desk for IIS can be accessed though a web browser on virtually any operating system. - It's an ISAPI extension for Microsoft Internet Information Services. You can easily install it on your web server. - Receive and send email requests. - Knowledge base. All common questions can be placed into knowledge base. The overall productivity of your IT service team may increase, which is easily converted to less frustration, saved time and money. - Unlimited users. Create as many user logins as your business needs. - Firebird Database Server. All information is stored in a relational database, and the web pages themselves are produced by server-side ISAPI extension. - Password protection with strong cryptographic algorithm. - Supports Microsoft Windows NT, 2000, XP Pro, 2003, Vista.