Comprehensive help desk and issue trouble ticket tracking software.

BridgeTrak Help Desk Software

Comprehensive help desk software

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Comprehensive help desk and issue trouble ticket tracking software.

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BridgeTrak Help Desk Software 8.0 Build by ScriptLogic (Pittsburgh PA Office)
License: Demo

BridgeTrak Help Desk Software scanned and found to be virus free

Publisher's description

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, Active Directory single sign-on, automatic email receive to convert emails into issues.

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Size: 54.66MB
Cost: $995.00

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Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, email receive.

Platform: WinXP,Windows2000,Windows2003
License: Demo
Category: Business::Helpdesk & Remote PC
Date Added: Oct 29, 2006
Date Updated: Nov 17, 2008
Last Release Date: May 13, 2008
Page Visit: 10
Malware Status: Clean
Scan Date: Apr 12, 2008

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Other Products by ScriptLogic (Pittsburgh PA Office)

CI Discovery Network Inventory |
Comprehensive network inventory software for help desks and IT departments. No client installation required to audit targeted machines. Extensive hardware, software and system configuration data captured for both workstations and servers.

Desktop Authority |
Desktop Authority reduces the cost of managing the Windows desktop and eases the administrator?s burden to support the desktop lifecycle by enabling admins to proactively control, inventory, secure, and support desktops from a central location.

Let others know your opinion about this program! Add your comments:

Comments to date: 1. Page 1 of 1.

Paul Benny Atlanta	Posted at 3:54pm on Wednesday, October 15th, 2008
It's just too much of a "tool" and not help desk software. :( We didn't like it, sorry... We are going to go with the web help desk software suite. http://www.webhelpdesk.com Hope this helps others.

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