
Publisher's description
Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, Active Directory single sign-on, automatic email receive to convert emails into issues.
Size: 54.66MB
Cost: $995.00
CI Discovery Network Inventory |
Comprehensive network inventory software for help desks and IT departments. No client installation required to audit targeted machines. Extensive hardware, software and system configuration data captured for both workstations and servers.
Desktop Authority |
Desktop Authority reduces the cost of managing the Windows desktop and eases the administrator?s burden to support the desktop lifecycle by enabling admins to proactively control, inventory, secure, and support desktops from a central location.