Download Help Desk Authority (formerly BridgeTrak) - Comprehensive help desk and issue trouble ticket tracking software. - Helpdesk & Remote PC

Help Desk Authority (formerly BridgeTrak)

Comprehensive help desk software

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Help Desk Authority (formerly BridgeTrak) 8.1 Build by ScriptLogic Corporation
License: Demo

Popularity:

Help Desk Authority (formerly BridgeTrak) scanned and found to be virus free

Publisher's description

Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.

Download

Size: 55.5MB
Cost: $995.00

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Helpdesk & Remote PC category

What's New in this Release: Help Desk Authority (formerly BridgeTrak) rebrands the product to join ScriptLogic's desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority's asset feature. Updated dashboard, etc
Platform: WinXP,Windows2000,Windows2003
License: Demo
Category: Business::Helpdesk & Remote PC
Date Added: Oct 29, 2006
Last check for an update: Jul 04, 2009
Last version date: May 28, 2009
Page Visit: 24
Malware Status: Clean
Scan Date: Apr 12, 2008

Link to Help Desk Authority (formerly BridgeTrak) sample code

Comprehensive help desk and issue trouble ticket tracking software.

Let others know your opinion about this program! Add your comments:

Comments to date: 1. Page 1 of 1.

Paul Benny Atlanta	Posted at 3:54pm on Wednesday, October 15th, 2008
It's just too much of a "tool" and not help desk software. :( We didn't like it, sorry... We are going to go with the web help desk software suite. http://www.webhelpdesk.com Hope this helps others.

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